Digital TV Help

TV Help

New Subscribers
For the safety of our customers, S•GO requires that a homeowner be present during the entire installation process. If you should need to cancel an installation appointment, remember that S•GO requires a 24-hour cancellation notice, or you will be charged a $50.00 cancellation fee.

During the digital television set-up process, S•GO's technicians may have to unhook a component that is currently connected to your television in order to ensure that your digital service is operational at the time of installation.

Current Subscribers
Digital television service is dependent upon settings specific to each location, and these settings may need multiple adjustments after installation before your television service will run uninterrupted and clear. Please continue to report any problems you may experience so that S•GO can ensure that you have the correct technical settings for optimum service. We appreciate your patience and cooperation while we make our best effort to provide you with the highest quality service available to you.

When the installation is complete, the technician will leave the set-top box connected to your television. An instruction booklet comes with the set-top boxes. It contains information on setting up your home entertainment components and helps you determine which setup would best suit your needs. Please use this handy reference tools as S•GO is not responsible for setting up or maintaining any customer-owned equipment.

If you should have any trouble with your digital television service, check all connections to ensure that everything is fastened tightly. If the problem persist, please take note of exactly what is occurring (pixels, black screen, snowy picture, etc.) and what time it occurred. Then, contact S-GO technicians at 417-776-5500, option 2.

Remote Control Issues
Should the problem be with the remote control, please confirm that the batteries are good and installed correctly. To program your remote control for use with your television, please refer to the instruction sheet provided to you at installation. Please be aware that not all televisions will synchronize with your remote control. If you have completed the programming steps provided on the instruction sheet and your remote control will not control your television, please continue to use the remote control that belongs to your television set to control it. Click here for questions about using your remote control.

Parental Controls
Parents may access the parental controls, by pressing the "MENU" button on your remote control. Scroll down using the arrow keys in the center of your remote to “SETTINGS” then press “OK” to select. You will have to enter your pin number to change settings. Scroll down to the “PARENTAL CONTROLS” option then press your right arrow key to highlight the “EDIT” button. Press “OK” to select. This should bring up another screen which will list your options. These settings may also be changed from our office. If you encounter a problem while trying to adjust your settings to suit your needs, please contact S-GO at 776-5500, option 2, for assistance.

In order to help you, our customers, better and more quickly help yourselves, S•GO has posted the following reference materials online for your convenience.

If you still have questions, please contact our office at 417-776-5500.